{"id":19343,"date":"2023-10-24T17:14:54","date_gmt":"2023-10-24T11:44:54","guid":{"rendered":"https:\/\/kylas.io\/?post_type=web-story&amp;p=19343"},"modified":"2023-10-24T17:14:54","modified_gmt":"2023-10-24T11:44:54","slug":"customer-churn","status":"publish","type":"web-story","link":"https:\/\/kylas-v2.staging2.amura.in\/en\/web-stories\/customer-churn","title":{"rendered":"Customer Churn: Why They Leave and How to Prevent"},"content":{"rendered":"<p><html amp=\"\" lang=\"en\"><head><meta charSet=\"utf-8\"\/><meta name=\"viewport\" content=\"width=device-width,minimum-scale=1,initial-scale=1\"\/><script async=\"\" src=\"https:\/\/cdn.ampproject.org\/v0.js\"><\/script><script async=\"\" src=\"https:\/\/cdn.ampproject.org\/v0\/amp-story-1.0.js\" custom-element=\"amp-story\"><\/script><link href=\"https:\/\/fonts.googleapis.com\/css2?display=swap&amp;family=Montserrat%3Awght%40400%3B700\" rel=\"stylesheet\"\/><link 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Leave and How to Prevent\" poster-portrait-src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/cropped-Slide-1-Customer-Churn-Why-Customers-Leave-and-How-to-Prevent-It.jpg\"><amp-story-page id=\"69fde053-2b27-4ddc-9065-8cdbc2c213cb\" auto-advance-after=\"7s\"><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#3425c2\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-0103882b-ac87-4e5c-a67f-de7bb167b06b\">\n<div style=\"position:absolute;width:100%;height:100%;left:0%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/Slide-1-Customer-Churn-Why-Customers-Leave-and-How-to-Prevent-It.jpg\" alt=\"Slide 1 - Customer Churn - Why Customers Leave and How to Prevent It\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/Slide-1-Customer-Churn-Why-Customers-Leave-and-How-to-Prevent-It.jpg 1080w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/Slide-1-Customer-Churn-Why-Customers-Leave-and-How-to-Prevent-It-864x1536.jpg 864w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/Slide-1-Customer-Churn-Why-Customers-Leave-and-How-to-Prevent-It-768x1365.jpg 768w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/Slide-1-Customer-Churn-Why-Customers-Leave-and-How-to-Prevent-It-576x1024.jpg 576w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/Slide-1-Customer-Churn-Why-Customers-Leave-and-How-to-Prevent-It-169x300.jpg 169w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/Slide-1-Customer-Churn-Why-Customers-Leave-and-How-to-Prevent-It-150x267.jpg 150w\" sizes=\"(min-width: 1024px) 45vh, 100vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:15.21036%;width:80.33981%;height:15.04854%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-8b062835-0ac9-407f-a7bf-254daa08aaaa\">\n<h1 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.07462235649546878% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.420712em;line-height:1.2;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Customer Churn: Why Customers Leave and How to Prevent It<\/span><\/span><\/h1>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"0500278c-cf06-4cc0-8928-c2c9c4ae661c\" auto-advance-after=\"7s\"><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#0447bc\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-3d8df8d9-0b96-4c65-be63-b1a2f0d722dd\">\n<div style=\"position:absolute;width:100%;height:100%;left:0%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png\" alt=\"kylasbg\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png 1080w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-864x1536.png 864w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-768x1365.png 768w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-576x1024.png 576w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-169x300.png 169w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-150x267.png 150w\" sizes=\"(min-width: 1024px) 45vh, 100vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:-1.77994%;width:28.8835%;height:4.53074%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-4921d92d-54e1-438d-9bfd-a4a3a56df090\">\n<div style=\"position:absolute;width:100%;height:107.50012%;left:0%;top:-3.75006%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png\" alt=\"MicrosoftTeams-image (8)\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png 170w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8-150x38.png 150w\" sizes=\"(min-width: 1024px) 13vh, 29vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:14.07767%;width:80.33981%;height:10.19417%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-8b9d0e83-201f-41a9-b3af-d7a68d5d8514\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.07462235649546878% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.420712em;line-height:1.2;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Wrong Customer-Product Fit<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:32.52427%;width:76.69903%;height:29.12621%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-53523757-eacd-48d6-8263-cfaedf0cc209\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-1.9772151898734176% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.258900em;line-height:2;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">\u25cf Create a comprehensive buyer profile<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Set pre-defined lead criteria<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Train sales reps on the product\u2019s use<\/span><br \/>\n<span style=\"color: #fff\">&nbsp;&nbsp;&nbsp;&nbsp;cases<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Align your marketing content &amp;<\/span><br \/>\n<span style=\"color: #fff\">&nbsp;&nbsp;&nbsp;campaigns<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"c541d80d-69ba-470d-964e-b2a0936f2107\" auto-advance-after=\"7s\"><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#0447bc\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-93f33998-b95b-4f27-b27c-cf3b095193dc\">\n<div style=\"position:absolute;width:100%;height:100%;left:0%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png\" alt=\"kylasbg\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png 1080w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-864x1536.png 864w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-768x1365.png 768w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-576x1024.png 576w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-169x300.png 169w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-150x267.png 150w\" sizes=\"(min-width: 1024px) 45vh, 100vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:-1.77994%;width:28.8835%;height:4.53074%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-92b9a333-537c-4b1a-8ce0-61994d3ed368\">\n<div style=\"position:absolute;width:100%;height:107.50012%;left:0%;top:-3.75006%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png\" alt=\"MicrosoftTeams-image (8)\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png 170w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8-150x38.png 150w\" sizes=\"(min-width: 1024px) 13vh, 29vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:14.07767%;width:80.33981%;height:5.17799%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-bf4b06c8-b773-4f51-bf51-9363eefacec7\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.07462235649546878% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.420712em;line-height:1.2;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Lack of Value-Addition<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:27.6699%;width:76.69903%;height:39.4822%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-dc46ea37-2581-4685-a0b5-fa1019a10671\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-1.9772151898734176% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.258900em;line-height:2;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">\u25cf Personalize onboarding as per<\/span><br \/>\n<span style=\"color: #fff\">&nbsp;&nbsp;&nbsp;&nbsp;requirements<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Send informative content at every<\/span><br \/>\n<span style=\"color: #fff\">&nbsp;&nbsp;&nbsp;&nbsp;stage<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Create an open resource library for<\/span><br \/>\n<span style=\"color: #fff\">&nbsp;&nbsp;&nbsp;&nbsp;customers<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Provide a roadmap for the upcoming<\/span><br \/>\n<span style=\"color: #fff\">&nbsp;&nbsp;&nbsp;&nbsp;features<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"b2c900db-bb67-4a51-a679-51e15f251647\" auto-advance-after=\"7s\"><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#0447bc\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-62ef5c1f-6347-4248-8d55-f7eea55e6adf\">\n<div style=\"position:absolute;width:100%;height:100%;left:0%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png\" alt=\"kylasbg\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png 1080w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-864x1536.png 864w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-768x1365.png 768w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-576x1024.png 576w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-169x300.png 169w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-150x267.png 150w\" sizes=\"(min-width: 1024px) 45vh, 100vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:-1.77994%;width:28.8835%;height:4.53074%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-61e804df-6dff-4304-a16a-7382ab74e6e2\">\n<div style=\"position:absolute;width:100%;height:107.50012%;left:0%;top:-3.75006%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png\" alt=\"MicrosoftTeams-image (8)\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png 170w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8-150x38.png 150w\" sizes=\"(min-width: 1024px) 13vh, 29vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:14.07767%;width:80.33981%;height:5.17799%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-cc3a80fd-4ab7-44f0-9f6e-7cdff09ef491\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.07462235649546878% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.420712em;line-height:1.2;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">High-End Pricing<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:27.6699%;width:76.69903%;height:24.11003%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-bf534cb3-668f-4b28-b55b-cd6e46915dcf\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-1.9772151898734176% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.258900em;line-height:2;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">\u25cf Identify and adopt the right pricing<\/span><br \/>\n<span style=\"color: #fff\">&nbsp;&nbsp;&nbsp; strategy<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Create a transparent pricing policy<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Train sales reps to address price<\/span><br \/>\n<span style=\"color: #fff\">&nbsp;&nbsp;&nbsp;&nbsp;concerns<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"bbc00774-f66f-472d-aa7e-24c68246a7cf\" auto-advance-after=\"7s\"><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#0447bc\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-46249c6c-4764-47bf-941b-d7674f2cc120\">\n<div style=\"position:absolute;width:100%;height:100%;left:0%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png\" alt=\"kylasbg\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png 1080w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-864x1536.png 864w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-768x1365.png 768w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-576x1024.png 576w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-169x300.png 169w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-150x267.png 150w\" sizes=\"(min-width: 1024px) 45vh, 100vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:-1.77994%;width:28.8835%;height:4.53074%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-57a4f0ae-6f24-4980-9991-fbf12e37d145\">\n<div style=\"position:absolute;width:100%;height:107.50012%;left:0%;top:-3.75006%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png\" alt=\"MicrosoftTeams-image (8)\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png 170w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8-150x38.png 150w\" sizes=\"(min-width: 1024px) 13vh, 29vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:14.07767%;width:80.33981%;height:10.19417%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-6b1799d8-fa9c-4011-b4d9-37802615ea34\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.07462235649546878% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.420712em;line-height:1.2;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Difficulty in Usage\/ Purchase<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:34.14239%;width:76.69903%;height:34.30421%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-13caf5ab-881a-48a3-83bd-171819c8d69b\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-1.9772151898734176% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.258900em;line-height:2;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">\u25cf Modify complex aspects of product\u2019s<\/span><br \/>\n<span style=\"color: #fff\">&nbsp;&nbsp;&nbsp;&nbsp;functioning<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Publish articles and video tutorials<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Conduct surveys to make changes<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Research competitor\u2019s products<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Set up a hassle-free and self-service<\/span><br \/>\n<span style=\"color: #fff\">&nbsp;&nbsp;&nbsp;&nbsp;purchase process<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"785c08c2-9222-4b97-b4fd-5c8f23d8befe\" auto-advance-after=\"7s\"><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#0447bc\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-81835d4b-2a3b-4d66-9f76-113d3d27c852\">\n<div style=\"position:absolute;width:100%;height:100%;left:0%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png\" alt=\"kylasbg\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png 1080w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-864x1536.png 864w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-768x1365.png 768w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-576x1024.png 576w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-169x300.png 169w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-150x267.png 150w\" sizes=\"(min-width: 1024px) 45vh, 100vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:-1.77994%;width:28.8835%;height:4.53074%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-910a1aa3-db27-466e-a104-a6bd1e062fda\">\n<div style=\"position:absolute;width:100%;height:107.50012%;left:0%;top:-3.75006%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png\" alt=\"MicrosoftTeams-image (8)\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png 170w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8-150x38.png 150w\" sizes=\"(min-width: 1024px) 13vh, 29vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:14.07767%;width:80.33981%;height:10.19417%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-0b91b573-2279-49f0-8c53-1fe6d8cb3592\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.07462235649546878% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.420712em;line-height:1.2;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Poor Customer Service &amp; Support<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:34.14239%;width:76.69903%;height:29.12621%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-30f374ce-877c-49e6-af26-ba2903912a8f\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-1.9772151898734176% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.258900em;line-height:2;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">\u25cf Be proactive with customers<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Make it easy to reach for&nbsp;support<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Ensure customer\u2019s history for faster<\/span><br \/>\n<span style=\"color: #fff\">&nbsp;&nbsp;&nbsp;&nbsp;resolution<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Have a dedicated POC for every<\/span><br \/>\n&nbsp;&nbsp;&nbsp;&nbsp;<span style=\"color: #fff\">customer<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"1eba33b7-4e2d-40e9-bb60-008608cef081\" auto-advance-after=\"7s\"><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#0447bc\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-9003977a-1e78-4c83-aa1a-4046c67bd4a0\">\n<div style=\"position:absolute;width:100%;height:100%;left:0%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png\" alt=\"kylasbg\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png 1080w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-864x1536.png 864w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-768x1365.png 768w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-576x1024.png 576w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-169x300.png 169w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-150x267.png 150w\" sizes=\"(min-width: 1024px) 45vh, 100vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:-1.77994%;width:28.8835%;height:4.53074%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-dafa060d-3841-45ae-8e02-8dbeaa7b9bf2\">\n<div style=\"position:absolute;width:100%;height:107.50012%;left:0%;top:-3.75006%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png\" alt=\"MicrosoftTeams-image (8)\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png 170w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8-150x38.png 150w\" sizes=\"(min-width: 1024px) 13vh, 29vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:14.07767%;width:80.33981%;height:5.17799%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-0d63a7b0-f9d1-40e5-99a9-65473ca90ef2\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.07462235649546878% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.420712em;line-height:1.2;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Lack of Engagement<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:27.6699%;width:76.69903%;height:13.43042%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-666fc8c5-7043-4d8d-8499-336c5b6b9b9e\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-1.9772151898734176% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.258900em;line-height:2;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">\u25cf Have an omni-channel approach<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Make personalized efforts<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Track responses for optimisation<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"4a1dea1e-cfd3-4959-bcf1-aca93bf29a5b\" auto-advance-after=\"7s\"><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#0447bc\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-ce782c1c-a6e8-43ee-8198-fb511ff49013\">\n<div style=\"position:absolute;width:100%;height:100%;left:0%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png\" alt=\"kylasbg\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png 1080w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-864x1536.png 864w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-768x1365.png 768w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-576x1024.png 576w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-169x300.png 169w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-150x267.png 150w\" sizes=\"(min-width: 1024px) 45vh, 100vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:-1.77994%;width:28.8835%;height:4.53074%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-652e9b35-23bc-4628-9215-f50ce79c1cf5\">\n<div style=\"position:absolute;width:100%;height:107.50012%;left:0%;top:-3.75006%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png\" alt=\"MicrosoftTeams-image (8)\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png 170w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8-150x38.png 150w\" sizes=\"(min-width: 1024px) 13vh, 29vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:14.07767%;width:80.33981%;height:10.19417%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-d904faab-9c79-480d-abbe-fb08fde33154\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.07462235649546878% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.420712em;line-height:1.2;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Ignoring Feedback &amp; Complaints<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:30.90615%;width:76.69903%;height:18.93204%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-a37e18e2-c0c8-4176-b5b3-c632e2e0e472\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-1.9772151898734176% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.258900em;line-height:2;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">\u25cf Direct feedback collection<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Proactive concerns solving<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Inquire periodically solutions<\/span><br \/>\n<span style=\"color: #fff\">&nbsp;&nbsp;&nbsp; to&nbsp;problems<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"93ef7b40-a700-4011-9cbd-13ec4c70f0a2\" auto-advance-after=\"7s\"><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#0447bc\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-3e8be227-91fc-44f4-94f6-28da4446a020\">\n<div style=\"position:absolute;width:100%;height:100%;left:0%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png\" alt=\"kylasbg\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png 1080w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-864x1536.png 864w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-768x1365.png 768w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-576x1024.png 576w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-169x300.png 169w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-150x267.png 150w\" sizes=\"(min-width: 1024px) 45vh, 100vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:-1.77994%;width:28.8835%;height:4.53074%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-80024e21-9348-4647-8c4b-6ef01653b377\">\n<div style=\"position:absolute;width:100%;height:107.50012%;left:0%;top:-3.75006%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png\" alt=\"MicrosoftTeams-image (8)\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png 170w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8-150x38.png 150w\" sizes=\"(min-width: 1024px) 13vh, 29vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:14.07767%;width:80.33981%;height:5.17799%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-7d90ee98-50db-44d3-b8a2-f2b6b8528838\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.07462235649546878% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.420712em;line-height:1.2;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">The Competitor Factor&nbsp;<br \/>\n<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:27.6699%;width:76.69903%;height:24.11003%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-a60324c3-bf20-4a87-81f8-595ed9709413\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-1.9772151898734176% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.258900em;line-height:2;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">\u25cf Research competitor\u2019s practices<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Identify the competitive edge<\/span><br \/>\n<span style=\"color: #fff\">\u25cf incorporate these aspects in service<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Highlight your USPs over your<\/span><br \/>\n&nbsp;&nbsp;&nbsp; <span style=\"color: #fff\">competitors<\/span><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-page-outlink layout=\"nodisplay\" cta-image=\"https:\/\/kylas.io\/wp-content\/uploads\/2023\/08\/Customer-Churn_-Why-Customers-Leave-and-How-to-Prevent-It-1.jpg\"><a href=\"https:\/\/kylas-v2.staging2.amura.in\/en\/blog\/what-is-customer-churn-and-how-to-prevent-it\" rel=\"\">Learn more<\/a><\/amp-story-page-outlink><\/amp-story-page><\/amp-story><\/body><\/html><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Understand why customers leave and how to prevent churn. Learn strategies to improve retention and keep your customers loyal.<\/p>\n","protected":false},"author":6,"featured_media":19346,"template":"","meta":{"web_stories_publisher_logo":17180,"web_stories_poster":[],"web_stories_products":[],"footnotes":""},"web_story_category":[],"web_story_tag":[424,428,420,426,422,421,427,425,423,419],"class_list":["post-19343","web-story","type-web-story","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Churn: Why They Leave and How to Prevent - Kylas CRM<\/title>\n<meta name=\"description\" content=\"Understand why customers leave and how to prevent churn. 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