{"id":19575,"date":"2023-11-29T18:28:11","date_gmt":"2023-11-29T12:58:11","guid":{"rendered":"https:\/\/kylas.io\/?post_type=web-story&amp;p=19575"},"modified":"2023-11-29T18:28:11","modified_gmt":"2023-11-29T12:58:11","slug":"ivr-integration-benefits-with-crm","status":"publish","type":"web-story","link":"https:\/\/kylas-v2.staging2.amura.in\/en\/web-stories\/ivr-integration-benefits-with-crm","title":{"rendered":"Integrating IVR with CRM: Benefits Explored"},"content":{"rendered":"<p><html amp=\"\" lang=\"en\"><head><meta charSet=\"utf-8\"\/><meta name=\"viewport\" content=\"width=device-width,minimum-scale=1,initial-scale=1\"\/><script async=\"\" src=\"https:\/\/cdn.ampproject.org\/v0.js\"><\/script><script async=\"\" src=\"https:\/\/cdn.ampproject.org\/v0\/amp-story-1.0.js\" custom-element=\"amp-story\"><\/script><link href=\"https:\/\/fonts.googleapis.com\/css2?display=swap&amp;family=Montserrat%3Awght%40400%3B700\" rel=\"stylesheet\"\/><link 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Benefits Explored\" poster-portrait-src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/11\/cropped-Explore-the-Benefits-of-Integrating-IVR-with-Your-CRM-.png\"><amp-story-page id=\"4ef6c571-2049-4e20-8ede-93f8096c4fac\" auto-advance-after=\"7s\"><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#054abd\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-e0b73136-d30e-459c-a25c-5757b931557b\">\n<div style=\"position:absolute;width:100%;height:100%;left:0%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/11\/Explore-the-Benefits-of-Integrating-IVR-with-Your-CRM-.png\" alt=\"Explore the Benefits of Integrating IVR with Your CRM\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/11\/Explore-the-Benefits-of-Integrating-IVR-with-Your-CRM-.png 4500w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/11\/Explore-the-Benefits-of-Integrating-IVR-with-Your-CRM--1152x2048.png 1152w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/11\/Explore-the-Benefits-of-Integrating-IVR-with-Your-CRM--864x1536.png 864w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/11\/Explore-the-Benefits-of-Integrating-IVR-with-Your-CRM--768x1365.png 768w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/11\/Explore-the-Benefits-of-Integrating-IVR-with-Your-CRM--576x1024.png 576w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/11\/Explore-the-Benefits-of-Integrating-IVR-with-Your-CRM--169x300.png 169w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/11\/Explore-the-Benefits-of-Integrating-IVR-with-Your-CRM--150x267.png 150w\" sizes=\"(min-width: 1024px) 45vh, 100vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:15.21036%;width:80.33981%;height:15.21036%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-1fede907-c639-4159-bf69-5465f0fde65a\">\n<h1 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.07462235649546878% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.420712em;line-height:1.2;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Explore the Benefits of Integrating IVR with Your CRM<\/span><\/span><\/h1>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"fd85b94d-a711-4997-8137-640c4eb80622\" auto-advance-after=\"7s\"><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#0447bc\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-2246f93f-a5a5-4b2c-b7a3-228d50416576\">\n<div style=\"position:absolute;width:100%;height:100%;left:0%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png\" alt=\"kylasbg\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png 1080w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-864x1536.png 864w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-768x1365.png 768w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-576x1024.png 576w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-169x300.png 169w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-150x267.png 150w\" sizes=\"(min-width: 1024px) 45vh, 100vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:-1.77994%;width:28.8835%;height:4.53074%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-88fadfe5-3406-4db5-86a2-d3da17066f37\">\n<div style=\"position:absolute;width:100%;height:107.50012%;left:0%;top:-3.75006%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png\" alt=\"MicrosoftTeams-image (8)\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png 170w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8-150x38.png 150w\" sizes=\"(min-width: 1024px) 13vh, 29vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:13.91586%;width:80.33981%;height:5.17799%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-902d8ee4-2bad-4f42-b886-de9389d69d75\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.07462235649546878% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.420712em;line-height:1.2;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Wider Prospect Reach<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:37.37864%;width:76.69903%;height:23.78641%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-ebf8c60c-b147-4505-8dfa-1974a8a19c3b\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-1.9772151898734176% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.258900em;line-height:2;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">\u25cf Manage and respond to a large<\/span><br \/>\n<span style=\"color: #fff\">&nbsp;&nbsp;&nbsp;volume of incoming calls<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Ensure response to client attention<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Work flawlessly even in peak hours.<\/span><\/p>\n<p><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"682d4415-61a5-4c4f-a543-6a54c8dc7152\" auto-advance-after=\"7s\"><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#0447bc\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-27222a4a-945c-4df6-8353-e3fb45ef147c\">\n<div style=\"position:absolute;width:100%;height:100%;left:0%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png\" alt=\"kylasbg\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png 1080w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-864x1536.png 864w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-768x1365.png 768w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-576x1024.png 576w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-169x300.png 169w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-150x267.png 150w\" sizes=\"(min-width: 1024px) 45vh, 100vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:-1.77994%;width:28.8835%;height:4.53074%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-eff4a64d-cec6-4edd-bf6c-579966f09881\">\n<div style=\"position:absolute;width:100%;height:107.50012%;left:0%;top:-3.75006%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png\" alt=\"MicrosoftTeams-image (8)\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png 170w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8-150x38.png 150w\" sizes=\"(min-width: 1024px) 13vh, 29vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:13.91586%;width:80.33981%;height:10.19417%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-4b766e4e-712c-4951-b8dc-704963bfd5d2\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.07462235649546878% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.420712em;line-height:1.2;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Improved Conversion Rate<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:37.37864%;width:76.69903%;height:23.78641%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-3f4d0f9a-3fd6-4c21-a8ed-97347719811d\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-1.9772151898734176% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.258900em;line-height:2;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">\u25cf Tailor-made options to customise<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Refer history to promote service<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Tailored approach for greater<br \/>\n &nbsp;&nbsp;&nbsp;conversion.<\/span><\/p>\n<p><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"8a8fed4a-1446-47b3-b50f-bc2e0017828d\" auto-advance-after=\"7s\"><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#0447bc\">\n<div class=\"page-safe-area\">\n<div 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576w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-169x300.png 169w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-150x267.png 150w\" sizes=\"(min-width: 1024px) 45vh, 100vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:-1.77994%;width:28.8835%;height:4.53074%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-6cf90d0a-c4f5-4aff-99f4-9b67a029c8da\">\n<div style=\"position:absolute;width:100%;height:107.50012%;left:0%;top:-3.75006%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png\" alt=\"MicrosoftTeams-image (8)\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png 170w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8-150x38.png 150w\" sizes=\"(min-width: 1024px) 13vh, 29vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:14.07767%;width:80.33981%;height:10.19417%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-f1812a7a-579a-4b6e-986e-f713a5045c37\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.07462235649546878% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.420712em;line-height:1.2;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Increases Team\u2019s Productivity<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:32.52427%;width:76.69903%;height:34.30421%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-8377bb12-43b8-4a8a-924b-9514fd4783f2\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-1.9772151898734176% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.258900em;line-height:2;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">\u25cf Reduces the burden on your<\/span><br \/>\n&nbsp;&nbsp;&nbsp;<span style=\"color: #fff\">customer support<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Handling routine inquiries and data<\/span><br \/>\n&nbsp;&nbsp;&nbsp;<span style=\"color: #fff\">collection automatically<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Decrease in call handling time<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Free up agents from repetitive tasks.<\/span><\/p>\n<p><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"2b6aaa6e-3379-490b-a127-1c75d6d79e7a\" auto-advance-after=\"7s\"><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#0447bc\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-86a5fe03-5e16-4334-a758-b2ad3fc7e1e6\">\n<div style=\"position:absolute;width:100%;height:100%;left:0%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png\" alt=\"kylasbg\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png 1080w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-864x1536.png 864w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-768x1365.png 768w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-576x1024.png 576w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-169x300.png 169w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-150x267.png 150w\" sizes=\"(min-width: 1024px) 45vh, 100vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:-1.77994%;width:28.8835%;height:4.53074%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-edb9e680-2440-4702-b7d6-1efcc05930af\">\n<div style=\"position:absolute;width:100%;height:107.50012%;left:0%;top:-3.75006%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png\" alt=\"MicrosoftTeams-image (8)\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png 170w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8-150x38.png 150w\" sizes=\"(min-width: 1024px) 13vh, 29vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:14.07767%;width:80.33981%;height:15.21036%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-140c10f7-e239-4db5-904e-32ece0a9384c\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.07462235649546878% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.420712em;line-height:1.2;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Increased Up-Sell and Cross-Sell Opportunities<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:32.52427%;width:76.69903%;height:28.9644%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-2b66499d-c9e1-4128-b445-d62f293305af\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-1.9772151898734176% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.258900em;line-height:2;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">\u25cf Refer history for promotion<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Helps in understanding the customer<\/span><br \/>\n&nbsp;&nbsp;&nbsp;<span style=\"color: #fff\">journey<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Boosts revenue<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Maximise interaction value.<\/span><\/p>\n<p><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"b5518b85-3523-4b2b-b601-9e8514470ae7\" auto-advance-after=\"7s\"><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#0447bc\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-7768fb37-5356-4dfc-8823-98932d564e4e\">\n<div style=\"position:absolute;width:100%;height:100%;left:0%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png\" alt=\"kylasbg\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png 1080w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-864x1536.png 864w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-768x1365.png 768w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-576x1024.png 576w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-169x300.png 169w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-150x267.png 150w\" sizes=\"(min-width: 1024px) 45vh, 100vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:-1.77994%;width:28.8835%;height:4.53074%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-604c8a8c-ad78-416b-ac18-646f0a0ac9f3\">\n<div style=\"position:absolute;width:100%;height:107.50012%;left:0%;top:-3.75006%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png\" alt=\"MicrosoftTeams-image (8)\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png 170w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8-150x38.png 150w\" sizes=\"(min-width: 1024px) 13vh, 29vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:14.07767%;width:80.33981%;height:10.19417%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-21e51ba1-9065-4ef3-bf90-06f7801127b7\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.07462235649546878% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.420712em;line-height:1.2;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Better Sales Revenue &amp; Management<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:35.76052%;width:76.69903%;height:39.4822%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-8ebd86b6-0c0f-4d79-ac51-66990fd10085\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-1.9772151898734176% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.258900em;line-height:2;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">\u25cf Provides valuable insights into<br \/>\n &nbsp;&nbsp;&nbsp;customer behaviour<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Make informed decisions<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Better lead prioritisation and<br \/>\n &nbsp;&nbsp;&nbsp;customer segmentation<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Better sales performance and<br \/>\n &nbsp;&nbsp;&nbsp;outcome.<\/span><\/p>\n<p><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"1bbb73d7-3c34-4dd0-a6fc-6b73d5e5b2d8\" auto-advance-after=\"7s\"><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#0447bc\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-8a884c0f-d48b-4856-9689-93a95d47d59f\">\n<div style=\"position:absolute;width:100%;height:100%;left:0%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png\" alt=\"kylasbg\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg.png 1080w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-864x1536.png 864w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-768x1365.png 768w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-576x1024.png 576w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-169x300.png 169w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/10\/kylasbg-150x267.png 150w\" sizes=\"(min-width: 1024px) 45vh, 100vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:-1.77994%;width:28.8835%;height:4.53074%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-9149c8bc-f0e9-4ecd-9c43-3a533dda7946\">\n<div style=\"position:absolute;width:100%;height:107.50012%;left:0%;top:-3.75006%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png\" alt=\"MicrosoftTeams-image (8)\" srcSet=\"https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8.png 170w,https:\/\/kylas-v2.staging2.amura.in\/en\/wp-content\/uploads\/2023\/07\/MicrosoftTeams-image-8-150x38.png 150w\" sizes=\"(min-width: 1024px) 13vh, 29vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:14.07767%;width:80.33981%;height:15.21036%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-65a4a414-c0ed-46b1-8f47-ffe901d02cd8\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0.07462235649546878% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.420712em;line-height:1.2;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700; color: #fff\">Improved Customer Experience &amp; Satisfaction<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:35.43689%;width:76.69903%;height:23.78641%;transform:rotate(359.8608918426254deg);opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" id=\"el-494ca340-62d5-4236-abb3-4a070a57c078\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:-1.9772151898734176% 0;font-family:&quot;Montserrat&quot;,sans-serif;font-size:0.258900em;line-height:2;text-align:left;padding:0;color:#000000\"><span><span style=\"color: #fff\">\u25cf Enhance the overall customer<br \/>\n &nbsp;&nbsp;&nbsp;experience<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Helps to provide relevant assistance<\/span><br \/>\n<span style=\"color: #fff\">\u25cf Resolves issues quickly.<\/span><\/p>\n<p><\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-page-outlink layout=\"nodisplay\" cta-image=\"https:\/\/kylas.io\/wp-content\/uploads\/2023\/09\/Integrating-IVR-Services-with-Your-CRM_-How-to-Connect-with-Your-Customers-Better-1.jpg\"><a href=\"https:\/\/kylas-v2.staging2.amura.in\/en\/blog\/ivr-integration-with-crm\" rel=\"\">Learn more<\/a><\/amp-story-page-outlink><\/amp-story-page><\/amp-story><\/body><\/html><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Explore the advantages of integrating Interactive Voice Response (IVR) with your CRM. Improve customer service &#038; streamline operations effectively.<\/p>\n","protected":false},"author":6,"featured_media":19577,"template":"","meta":{"web_stories_publisher_logo":17180,"web_stories_poster":[],"web_stories_products":[],"footnotes":""},"web_story_category":[],"web_story_tag":[437,439,440,438,441],"class_list":["post-19575","web-story","type-web-story","status-publish","has-post-thumbnail","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.0 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Integrating IVR with CRM: Benefits Explored | Kylas CRM<\/title>\n<meta name=\"description\" content=\"Explore the advantages of integrating Interactive Voice Response (IVR) with your CRM. Improve customer service &amp; streamline operations effectively.\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Integrating IVR with CRM: Benefits Explored | Kylas CRM\" \/>\n<meta property=\"og:description\" content=\"Explore the advantages of integrating Interactive Voice Response (IVR) with your CRM. 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